For over 70 years, Nulsen Disability Services has been providing vital care across Western Australia. With 700+ staff and 60+ homes, they manage complex operations – but as NDIS funding and Fair Work Awards kept evolving, their old systems couldn’t keep up. Spreadsheets were no longer cutting it, so they teamed up with GK Horizons (formerly bi5 Solutions) to implement the Roster Costing and Coverage Solution, powered by Jedox.
The Problem
Nulsen’s operations were getting too complicated for manual processes. They needed:
- A single system to manage all their costs, rosters, and compliance
- Real-time insights to spot issues early, like funding gaps or staffing shortages
The Solution: Roster Costing and Coverage Solution
With GK Horizons, Nulsen rolled out a custom-built tool that combined financial planning, roster costing, and compliance checks into one platform. “This isn’t just a tool – it’s an operational game-changer. Now we can see where we’re headed and make adjustments before it’s too late.” – Sukhdev Golen, Manager: Scheduling Services, Nulsen
GK Horizons’ Role
From the start, GK Horizons was all in – working closely with Nulsen to understand their needs. The partnership didn’t end after the initial deployment; they continue to refine the solution, adding new features like AI-powered forecasting and seamless NDIS integration. “GK Horizons didn’t just deliver the tool – they’ve been with us every step of the way, making sure it adapts as we grow.” – Sukhdev Golen, Manager: Scheduling Services, Nulsen
What the Solution Delivered
- Centralised data for cost allocations, leave, and award rates
- Roster costing automation from Easy Employer
- Scenario modelling to forecast future costs and staffing needs
- Live financial forecasting with easy-to-understand dashboards
The Results
Nulsen now has:
- Real-time visibility into funding gaps and deficits
- Accurate projections for staffing and costs
- Compliance assurance with automated checks
- Smarter decisions for new service lines or growth
“This tool isn’t just about the numbers. It’s about making sure every decision we make is in the best interest of our residents, staff, and long-term sustainability.” – Sukhdev Golen, Manager: Scheduling Services, Nulsen
What’s Next?
Nulsen and GK Horizons are continuing to build on the success of the model with:
- NDIS funding forecast automation
- Pay rate increases by percentage
- Broken Shifts
- Global inputs for different Funding Models
- House Level Vacancy Rates, and
- Managing Locations for Participants and Houses
And a wish list to further enhance the solution:
- Integration with claiming tools and NDIS portal
- Cost-per-resident reporting for plan reviews
- AI-powered predictive analytics
- Dashboards
“We’re excited to expand this tool into other parts of the business and continue improving it. This tool’s not just about numbers. It’s helping us make decisions that benefit our residents, staff, and the future of our services.” – Sukhdev Golen, Manager: Scheduling Services, Nulsen
