This OfficeConnect update affects organisations using Workday Adaptive Planning with OfficeConnect as their primary Excel reporting tool.
Over the past few weeks, some teams have encountered update prompts or error messages when opening OfficeConnect in Excel. If you’ve seen this, you’re not alone, and the good news is that the fix is straightforward once you know what’s happening. This article explains what’s changed, why you may be seeing issues now, and the recommended way to get back up and running with minimal disruption.
What’s Changed?
As part of the 2025R2 release, a new version of OfficeConnect was made available for Workday Adaptive Planning users in September 2025.
At the time, a 90-day grace period was provided, allowing teams to continue using the previous version while planning the update. That grace period ended in December 2025, and access is now restricted unless the latest version is installed
In practical terms, this means:
OfficeConnect must now be updated to continue working
Older versions are no longer supported
Some update attempts may fail if legacy files are still present
Common Issues Teams Are Experiencing
We’re seeing a consistent pattern across organisations, including:
Update prompts that loop or fail
Error messages during login
OfficeConnect no longer launching correctly in Excel
These issues are not related to your planning model or data, they’re almost always caused by remnants of the older OfficeConnect version.
The Recommended Fix (Clean Reinstall)
The most reliable way to resolve these issues is a clean uninstall and reinstall. This ensures you’re running the correct, supported version without conflicts.
Recommended steps:
Uninstall OfficeConnect from your machine
Download the latest Excel Interface for Planning installer
Reinstall using the appropriate option for your environment
If you’re unsure which option is right for you, your IT team or implementation partner can advise.
A Broader Observation Worth Sharing
Updates like this are a useful reminder that even well-implemented planning environments benefit from occasional check-ins.
Over time:
Vendors release new versions
Teams change
Usage patterns evolve
Workarounds quietly appear
None of this means your solution isn’t working, it simply means it may be due for a light review to ensure it still reflects how your organisation operates today.
If you need help resolving the OfficeConnect update or would like to talk through your current setup, feel free to get in touch.
Want to view the Workday Adaptive Planning NR2 2025 Webinar Recording?
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